Will I receive a confirmation notice after submitting the HKBN termination form?

After submitting the HKBN service termination form, you will usually receive a confirmation notice within 3-5 working days. The confirmation method may be email, SMS or phone call. If you have not received it after a week, it is recommended to contact HKBN customer service to inquire.

The effective date of service termination is usually 30 days after submitting the form, during which you will still need to pay the last month's fee. HKBN will arrange a specific date to cut off the service, at which time you will need to return their equipment.

Remember to keep a record of your service termination application (screenshots, confirmation email, etc.) in case of future disputes. In addition, if you plan to switch to another ISP, it is recommended to arrange the installation of the new ISP before the HKBN service termination date to avoid a window of time without internet access.

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