Buffering (stalling/lagging) when watching videos may indeed be related to internet speed, but there are other reasons as well. First, you need to determine what the problem is.
If the speed test results are normal but the video still buffers, it may be a router problem (weak WiFi signal, router overheating), a device problem (phone/computer is too old, insufficient memory), or the streaming platform's server is busy.
Recommended troubleshooting steps: 1) Test with a wired connection. If wired is normal, it's a WiFi problem; 2) Restart the router; 3) Try using other streaming platforms for comparison; 4) Clear the App cache. If you have tried all of the above methods and it still buffers, you may really need to upgrade your broadband speed.
Need professional advice? WhatsApp us and we'll help you diagnose the problem!
👑
Free Broadband Comparison
Looking for the best broadband deal? Contact our professional consultants now!